THE EFFECTS OF LONG-DISTANCE RELATIONSHIP - A Qualitative Study on How Remote Work Affects the Relationship Between HR and Line Managers

Abstract

Aim: The public sector in Sweden has a complex municipal structure responsible for services such as public education, social services, waste disposal, child and elderly care. The last decades, the public sector in Sweden has been characterized by extensive reorganizations and New Public Management has also been introduced and changed the responsibilities for line managers. In this complex system, the line managers have a more vulnerable position where they have high demands from the organization and not enough resources to carry out their work. The line manager must receive the support they need, hence the importance of the relationship between HR and line managers. In addition, we live in a time where remote work has become common in the working life. That is why we have chosen to investigate how remote work affects the relationship. The purpose of the study is to investigate how remote work affects the relationship between HR and Line Managers. Theory: This study applied the Sensemaking and Job Demand, Control and Support model to understand the empirical findings. Method: The study uses a qualitative research design with semi-structured interviews as a tool. Eight respondents that work in the public sector have been interviewed and the data has been collected, transcribed, analyzed and thematized by using a thematic analysis approach. Results: The empirical findings indicate challenges as a result of remote work regarding the work situation for HR and Line Managers. Three main factors have also been identified affecting the relationship between HR and Line Managers; support, communication, and changed work situation.