The Process of Process Documentation - A case study at Volvo IT -
Abstract
This study concerned business process documentation at Volvo IT and focused on the internal processes that are the actual work at the organization. The issue was analysed in purpose to identify factors that define good process documentation, in order to create a requirements specification for further development. The work was conducted by a qualitative approach with a series of semi structured interviews and a literature study. The found requirements were divided into five areas, with accordance to the chosen theories and the empirical study. These were: organisation for processes, process vision, process mapping, process documentation and managing process documentation. A focus on this study was to describe how to create an easily understandable overview, in order to minimise the current confusion among the employees understanding of purpose, boundaries and relations between processes.
Degree
Student essay
University
Göteborg University. School of Business, Economics and Law
Collections
View/ Open
Date
2005Author
Persson, Christoffer
Ene, Mikael
Keywords
Business process management; process vision; process map; documentation management; hierarchy; structure
Language
en
Metadata
Show full item recordRelated items
Showing items related by title, author, creator and subject.
-
Political Process and its Effect on Price. Analysis of the effect of price setting process on public dental prices in Sweden
Olsson, Erika; Strömberg, Ulf (2014-07-22)Since the deregulation of prices in 1999 discrepancies in prices for public dental care exist across counties in Sweden, which cannot only be attributed to differences in cost. The political process differs across counties ... -
The Opportunity Recognition Process of Discoveries and Social Creations in Entrepreneurial Teams A Structurationist Approach to the Opportunity Recognition Process
Feja, Benedikt (2017-07-05)Opportunity recognition characterizes the development process from initial business idea, which derives from either discovery or social creation, to a viable business model. Previous research has investigated opportunity ... -
Triggering Radical Process Innovation. Process innovation at operational manufacturing division
Altås, Sofia; Wislander, Emmy (2015-07-07)ABSTRACT Innovation is mostly associated with product innovation; leaving process innovation in the shadows. Firms in general have less explicitly defined tools and methods for process innovation. Process innovation is ...