Towards enhancing perceived performance through adoption of proposed benchmarking techniques

Abstract

Despite the vast abundance of embedded/mobile devices being released every day only a minority of those gain enough momentum to secure mainstream adoption, let alone market domination. User experi- ence and user perceived performance are taking an increasingly substantial stake in a successful product launch. In this paper, we present the results from a study of user perceived performance. Further, in this design oriented study we have applied benchmarking body of knowledge to develop a representative bench- mark that assesses the end-user experience. We conclude that implementation of proposed techniques allows for repeatable, structured and systematic ap- proach in user perceived performance testing, thus, potentially creating cost savings for the company and enhancing user perceived performance, which in turn leads to strengthening of the market position.