DELIVERING ON TIME AN INVESTIGATION OF HOW TO FACILITATE DELIVERIES ON TIME BECOMING A NORM WITHIN CHIVA

Abstract

In relation to the will of Chiva Corporation to enhance its performance at achieving projects, we investigate how the change strategy initiated in 2004 can be adapted in 2005 to facilitate deliveries on time becoming a norm within the organisation. Adopting a human perspective on the implementation of change, we dissect interviews we conducted in two sites of the company – Stockholm, Sweden, and Paris, France. This allows us, first, to understand how the change implementation has proceeded on each site in 2004, and thereby notice significant disparities. Second, we identify several elements, which have supported deliveries on time in 2004, and explore the contribution of the change strategy used. Third, we warn about the meaning of the impressive results obtained by the organisation in 2004 on one of its main key performance indicators. Last, we develop the analysis of our previous findings, to ultimately give our recommendations for the adaptation of the change implementation strategy in 2005. These recommendations articulate around five stages, which can presumably help deliveries on time become a norm within Chiva.