Generation Z:s förväntningar på chefer. En kvalitativ studie om unga medarbetares upplevelser av ledarskap i dagens arbetsliv

Abstract

This thesis examines how employees from Generation Z experience leadership in working life and what expectations they have of their managers. The study is based on the observation that much of the current discourse on Generation Z relies on broad generalizations, and therefore seeks to understand leadership from the employees’ own everyday experiences. Based on semi-structured interviews with working professionals, the results show that respondents value freedom with responsibility and opportunities to influence their work. At the same time, autonomy is perceived as motivating only when it is combined with clear structures, continuous support, and a present and accessible leadership. Concrete and dialogue-based feedback emerges as particularly important for creating a sense of security, learning, and engagement, while insufficient communication and lack of clarity contribute to uncertainty. The study also identifies a perceived gap between ideals of leadership and leadership as practiced, particularly in organizations characterized by time pressure. However, this gap is better understood as a consequence of structural and everyday leadership shortcomings rather than as an expression of generation-specific demands. Overall, the thesis contributes to a more nuanced understanding of Generation Z by demonstrating that their expectations primarily reflect fundamental needs for clarity, support, and meaningful work, rather than distinctive generational traits.