Clear skies, Clouded Communication. A content analyses on the effects of communication breakdowns in aviation disasters.

Abstract

This thesis investigates the pivotal role of communication dynamics in the management of crises, with a particular focus on how failures in communication can lead to catastrophic outcomes. Using aviation disasters as a detailed case study, this research explores the broader implications of communication breakdowns during crises. By analysing 20 aviation accident reports, the study identifies critical factors—such as emotional responses, power relations, and language specificity—that significantly influence crisis communication. The research demonstrates that emotions like anger, panic, and stress can severely disrupt clear communication, while power dynamics, including leadership and organisational culture, often determine the effectiveness of crisis management efforts. The specificity and clarity of language also emerge as crucial elements, with ambiguous communication contributing to misunderstandings and delayed responses in high-pressure environments. While aviation serves as the primary context for this analysis, the findings extend to a wide range of high-stakes industries where effective crisis communication is vital. The study underscores the need for improved training and protocols that address these communication challenges, advocating for strategies that enhance emotional regulation, assertive leadership, and clear, unambiguous language use. Ultimately, this thesis contributes to the broader field of crisis communication by revealing the complex ways in which communication dynamics can influence the outcomes of crises. It offers practical insights and recommendations for improving communication practices to better manage and mitigate the impact of crises in various sectors.