SocioTechnical Soft Systems Methodolgy

Abstract

The main purpose of this master thesis was to explore how Task Technology Fit (TTF) could complement the Soft Systems Methodology (SSM). In the course of examining SSM and TTF a new model called the SocioTechnical Soft Systems Methodology (STSSM) was created. STSSM encompasses the view of Soft Systems Thinking and it is based on the qualitative research method of Soft Systems Methodology and the quantitative research method of the Task Technology Fit questionnaire. Both methods are adapted to the new model by including some elements as they are, changing others, and excluding those elements that will not be beneficial to the model of STSSM. The master thesis not only includes a detailed account of this new model, but also gives the reader an insight into SSM and TTF. The model itself requires that it is performed in real life, and the only way to assess if it is a suitable methodology of inquiry was to actually go through the activities in a real situation. This was done in the form of a three-day Case Study in England, where the investigating part of the model was tried out. The abundance of material gathered in this short period of time, speaks for the suitableness of the model in any investigative situation of a sociotechnical nature.