ONBOARDING PROGRAM FOR RECENT IMMIGRANT NEWCOMERS - An opportunity for the organization to learn

Abstract

Purpose: The aim of this master thesis is to study how organizations learn from onboarding of recent immigrant newcomers. Theory: The theory of organizational learning is applied. A learning process framework of 4 i: s is utilized; intuiting, interpreting, integrating and institutionalizing. The framework describes organizational learning as a process through these four stages. By applying the findings according to these stages, an analysis of how organizations learn occur. Method: A two-case study of two organizations is conducted, employing qualitative research methodology. The empirical data is based on semi structured interviews of managers and representants of the onboarding programs. Secondary data is also collected. Result: The result show findings of learning on all 4i processes. However, the organizations need to be active to create opportunities for the institutional process so that the organizational learning can occur. Findings show that the organizational features are one of the reasons that some learning stays on individual level. Communication and information are essential concepts for the learning process to proceed between the different levels, both forward and feedback for continuous improvement and development at organizations.