Factors Influencing Acceptance of a Mobile System A Case Study in the Pharmaceutical Industry

Abstract

In this report we have addressed factors influencing acceptance of a mobile IT solution within a regulated business. We have examined the work situation of today, the attitudes among the employees towards the situation and the attitudes toward working with a mobile IT solution. We have further examined if the attitudes depend on different background variables. The study was conducted in two clinical supply units within a company in the pharmaceutical industry and was divided according to three logical levels; operating procedures, work practice and attitudes. Methods used were observations, interviews, examination of documentation and questionnaire. This was a descriptive study so design implications and software development are not within the scope of the report. The factors that appeared in the study were compared to Nah et al.’s proposed model for users’ adoption of mobile computing and we found connections to the following factors: Input and Output Devices, Navigation, Service Offerings, Degree of mobility, Compatibility, Reliability, Security, Characteristics of Mobile Vendor and Perceived Congruence of Skills and Challenges. Background variables that were statistically proved to affect the employees’ attitudes toward a mobile IT solution were: interest in technology, department, employment position and site.