En empirisk studie om processen bakom ett outsourcingbeslut

Abstract

This thesis examines how Swedish banks measure risks associated with outsourcing and how they weigh it against expected profit. It also discusses the benefits and disadvantages of outsourcing and investigates how banks respond to these in practice. The data is collected through qualitative interviews with three Swedish banks following the same interview guide. The result shows a clear divide between the smaller bank that stopped outsourcing and the two larger banks that still successfully use outsourcing. Our conclusion is that in order to successfully outsource, banks need to do a pre-study where they assess core competencies, risks, and expected profit.