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Confrontation and the rules of the game in product development - the micro processes
(2001)
Observations from two car projects are analysed. Video-recordings of two sequences showing team members trying to use confrontation to make other members change their behaviour and pay more attention to the provision of ...
Stiff surprise - coping with surprising discoveries in product development processes
(2001)
An incident in a product development project is analysed to see how participants cope differently with surprising situations. This generates cognitive variety in the project team which means that the situation is complex ...