– Jag har kommit hit för att låna böcker, inte för att bli ompysslad: försök med LibQUAL+ vid två svenska bibliotek

Abstract

Trying out LibQual+™ in Sweden The Economics Library of Göteborg University Library and the Sahlgrenska University Hospital Library are two libraries operating under very different conditions. They were among the first Scandinavian libraries to partake in the international user survey LibQual in 2004. Emphasis in this article is on the experience of the LibQual methodology rather than on the individual results. From the Swedish point of view, the survey could be improved e.g. in the lay-out, the wording of the questions and also simplified in respect to the data that is to be collected for measuring representativeness. On the whole however, working with LibQual 2004 was a rewarding experience. The process was well structured and efficient. The technical aspect worked well. Contacts with ARL staff were professional and accomodating. Participation in LibQual also brought several interesting contacts with colleagues, at home and abroad.