Constraints of Digital Transformation
Digital transformation is viewed as instrumental in coping with organizational and societal challenges. In the public sector, these challenges include diverse issues, such as demographic changes, constrained financial resources, increasing complexity, and digital legacy. While there are opportunities for the public sector to benefit from digital transformation, there are also important constraints to consider. The aim of this thesis is to offer insights into these constraints and conceptualize how they impact digital transformation in public sector organizations. To address this aim, I apply a clinical inquiry approach focusing on two specific cases from the Swedish public sector during the period 2019–2021. Both organizations (County Administrative Boards and Sundsvall Municipality) have ongoing digital transformation initiatives with the research endeavor directed at actively supporting these initiatives. The thesis brings together five publications stemming from the clinical inquiries and presents a synthesis of the findings. This thesis contributes to research and practice by identifying and describing three mechanisms related to IT Governance, the funding model, and digital infrastructure that constrain digital transformation in public sector organizations by imposing a biased approach to digital transformation in which short-term goals take precedence over organizations’ long-term sustainability.
Parts of work
Magnusson, J., Khisro, J. and Melin, U., 2020, August. A Pathology of Public Sector IT Governance: How IT Governance Configuration Counteracts Ambidexterity. In International Conference on Electronic Government (pp. 29-41). Springer, Cham. DOI https://doi.org/10.1007/978-3-030-57599-1_3.Magnusson, J., Khisro, J., Björses, M. and Ivarsson, A., 2020. Closeness and distance: configurational practices for digital ambidexterity in the public sector. Transforming Government: People, Process and Policy. DOI 10.1108/TG-02-2020-0030.Khisro, J., 2020, August. Utilizing an Investment Instrument for Digital Transformation: A Case Study of a Large Swedish Municipality. In International Conference on Electronic Government (pp. 71-81). Springer, Cham. DOI https://doi.org/10.1007/978-3-030-57599-1_6.Khisro, J., Lindroth, T., Magnusson, J., 2021. Mechanisms of Constraint: A Clinical Inquiry of Digital Infrastructuring in Municipalities Transforming Government: People, Process and Policy. DOI 10.1108/TG-01-2021-0014.Khisro, J., 2021, Strategizing Digital Transformation: A Clinical Inquiry into a Swedish Public Sector Organization. Americas Conference of Information Systems AMCIS 2021. https://aisel.aisnet.org/amcis2021/org_transform/org_transform/7
Doctor of Philosophy
Göteborgs universitet. IT-fakulteten
Department of Applied Information Technology ; Institutionen för tillämpad informationsteknologi
January 31st, 2022, at 13:00 in Torg Grön (4th floor), Department of Applied Information Technology, Forskningsgången 6, Göteborg.
Date of defence
digital transformation, constraints, public sector, organiza- tional ambidexterity, mechanisms