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Planering för en effektiv hemtjänst - En fallstudie om kapacitetsplanering och schemaläggning inom Hemtjänsten i Kungsbacka Kommun

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Title: Planering för en effektiv hemtjänst - En fallstudie om kapacitetsplanering och schemaläggning inom Hemtjänsten i Kungsbacka Kommun
Authors: Barkman, Lisa
Björnhager, Sara
Issue Date: 1-Jul-2020
Degree: Student essay
Series/Report no.: Industriell och finansiell ekonomi
Keywords: Kapacitetsplanering, schemaläggning, sjukvård, hemtjänst, Kungsbacka
Abstract: Vården i Sverige och i världen står inför en rad utmaningar de kommande åren med bland annat en åldrande befolkning och fler multisjuka. Det kräver tillräckligt med kompetent personal att utföra olika arbetsuppgifter, samtidigt som verksamheterna behöver hushålla med resurserna på ett effektivt sätt. Att kapacitetsplanera och schemalägga inom vården är komplext, men nödvändigt för att möta det ökade behovet av vård. Inom hemtjänsten handlar det om att effektivt planera alla insatser och sch... more
Description: The healthcare sector in Sweden and the rest of the world is facing many challenges with an aging population and multi-morbidity. The system requires enough competent health care personnel to perform tasks, while the operations departments need to use the resources in an efficient way. Capacity planning and scheduling in the healthcare is complex, but essential in order to meet the increasing demand in healthcare. In the home care sector, it includes efficiently planning all the care needed and scheduling of personnel, and finding the right digital aids to support the operations. Since 2019 the home care in Kungsbacka municipality is using the planning tool IntraPhone which has created some obstacles in operations. At the same time, Kungsbacka is using digital aids as a part of its strategy of digitalisation. The purpose of this study is to show how the home care in Kungsbacka municipality is using capacity planning and scheduling in their operations. The goal with the report is to find possible areas of improvement and how the units can work more efficiently. The study has a qualitative approach. The empiric material consists of interviews conducted with personnel, planners and managers in the organisation. Also, a representative at IntraPhone has been interviewed. To use benchmarking, interviews have been conducted with two people working at two different municipalities which are leading in the field of digital aids and planning; to gather inspiration in what Kungsbacka can do to improve their operations. Lastly, theory has been used based on secondary data about scheduling and capacity planning; in both industries and the healthcare sector. Based on the primary and secondary data, the current situation has been described and areas of improvement have been found. Among the areas of improvement are: to divide the home care units to work in smaller geographic areas and to move the staff between the different units. In addition, the planners should only work with the planning department and not in the daily operations, to make the planning more efficient. The staff should also have more time in their schedule for documentation to improve the communication between the staff and improve the care given to the caretakers. Planned time for documentation would help the staff to give better care and a better work situation. Digital aids could be used to improve efficiency in the organisation. Lastly, the main area of improvement seems to be internal and external communication.
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