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THE CUSTOMER IS ALWAYS RIGHT Telephone based customer service communication styles that lead to customer satisfaction


Please use this identifier to cite or link to this item: http://hdl.handle.net/2077/54160

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Title: THE CUSTOMER IS ALWAYS RIGHT Telephone based customer service communication styles that lead to customer satisfaction
Authors: Trako, Amra
Issue Date: 26-Oct-2017
Degree: Master theses
Series/Report no.: 2017:087
Keywords: interpersonal communication
customer service
communication styles
Abstract: This study deals with a telephone based customer service and the communication styles that make the communication in this setting successful or unsuccessful. Many companies in Sweden have a telephone based customer service, and often times the customer’s initial contact with the company is through the customer service. This is why the future of a company may depend on the quality of its customer service, and the implications and suggestions are given in order to answer the question of which... more
URI: http://hdl.handle.net/2077/54160
Appears in Collections:Master theses

 

 

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