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Trust as a strategy for handling uncertainty in private savings choices

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Title: Trust as a strategy for handling uncertainty in private savings choices
Authors: Carlander, Anders
Issue Date: 11-May-2015
University: Göteborgs universitet. Samhällsvetenskapliga fakulteten
University of Gothenburg. Faculty of Social Sciences
Institution: Department of Psychology ; Psykologiska institutionen
Parts of work: I. Carlander, A., Peterson, D., Gamble, A., Gärling, T., Johansson, L.-O., & Holmén, M. (2013). Choices of savings options related to trust in banks' competence, benevolence and stability. Journal of Financial Services Marketing, 18(2), 121-136.

II. Carlander, A., Gamble, A., Gärling, T., Carlsson Hauff, J., Johansson, L.-O., & Holmen, M. (2015). Trust-mediated effects of personal services on satisfaction with banks. Manuscript submitted for publication.

III. Carlander, A., & Johansson, L.-O. (2015). Trust as a strategy to cope with uncertainty in delegated portfolio management. (Centre for Finance Working Paper). Gothenburg: School of Business, Economics and Law, University of Gothenburg.
Date of Defence: 2015-06-05
Disputation: Fredagen den 5 juni 2015, kl. 10.00, Sal F1, Psykologiska institutionen, Haraldsgatan 1.
Degree: Doctor of Philosophy
Publication type: Doctoral thesis
Series/Report no.: Doctoral Dissertation
Keywords: Trust
Delegated portfolio management
Abstract: This thesis examines trust in banks and financial expertise as a way of coping with the uncertainty involved in financial decision making. Trust is considered to be beneficial in general and uncertainty is assumed to induce adverse feelings that people will want to get rid of. The general aim was to investigate whether people will substitute assumed adverse psychological states with trust. Thus, topics such as trust, investor biases, financial literacy and customer satisfaction were investigated... more
ISBN: 978-91-628-9464-1 (epub)
978-91-628-9463-4 (print)
ISSN: 1101-718X
Appears in Collections:Doctoral Theses from University of Gothenburg / Doktorsavhandlingar från Göteborgs universitet
Doctoral Theses / Doktorsavhandlingar Psykologiska institutionen



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