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Design for Service: A framework for articulating designers’ contribution as interpreter of users’ experience


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Title: Design for Service: A framework for articulating designers’ contribution as interpreter of users’ experience
Authors: Wetter-Edman, Katarina
E-mail: katarina.w.edman@gri.gu.se
Issue Date: 11-Mar-2014
University: Göteborgs universitet. Konstnärliga fakulteten
University of Gothenburg. Faculty of Fine, Applied and Performing Arts
Institution: HDK - School of Design and Crafts ; HDK - Högskolan för design och konsthantverk
Date of Defence: 2014-04-04
Disputation: Fredagen den 4 april 2014 kl. 13.00, Aulan, HDK - Högskolan för design och konsthantverk, Kristinelundsgatan 6-8, Göteborg
Degree: Doctor of Philosophy
Publication type: Doctoral thesis
Series/Report no.: Art Monitor
45
Keywords: Design for Service
design practice
service logic
service design
user involvement/user centered design
materialization
narrative
experience
Abstract: During the past approximately 15 years designers have paid increasing attention to service and changes in our society, resulting in a new design discipline – service design. In parallel, designers’ contributions to service development and innovation have been brought forward, often emphasizing designers’ capability of involving users, acting in and through multidisciplinary teams and using visualization skills in these situations. Previously, most knowledge about development of new services has... more
ISBN: 978-91-979993-9-7
URI: http://hdl.handle.net/2077/35362
Appears in Collections:Doctoral thesis/Doktorsavhandlingar/Konstnärliga fakulteten
Doctoral Theses from University of Gothenburg / Doktorsavhandlingar från Göteborgs universitet
Doctoral Theses / Doktorsavhandlingar Högskolan för design och konsthantverk (jul 2012-)

 

 

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