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Service Design - a conceptualization of an emerging practice


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Title: Service Design - a conceptualization of an emerging practice
Authors: Wetter Edman, Katarina
Issue Date: Sep-2011
University: Göteborgs universitet. Konstnärliga fakulteten
Institution: School of Design and Crafts ; Högskolan för design och konsthantverk (HDK)
Publication type: licentiate thesis
Series/Report no.: ArtMonitor
28
Keywords: service design
design practice
design management
user involvement
service marketing/management
Service-Dominant logic
Abstract: Service design is an emerging design practice with an interdisciplinary heritage. Most previous research has been based on what service designers do; with the increased academic interest in service design over the past decade, the time has come to conceptualize the underlying discourses. The main purpose of this thesis is to contribute knowledge to the emerging service design discourse through conceptual comparisons of key concepts in the design and service management literatures. This theoret... more
ISBN: 978-91-978477-7-3
URI: http://hdl.handle.net/2077/26679
Appears in Collections:Licentiatuppsatser/Konstnärliga fakulteten
Licentiatuppsatser / Högskolan för design och konsthantverk

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