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Quality of personal assistance: Shaped by governments, markets and corporations

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Title: Quality of personal assistance: Shaped by governments, markets and corporations
Authors: Roos, John Magnus
Issue Date: 20-Feb-2009
University: Göteborgs universitet. Samhällsvetenskapliga fakulteten
University of Gothenburg. Faculty of Social Sciences
Institution: Department of Psychology ; Psykologiska institutionen
Parts of work: I. Roos, J. M., Hjelmquist, E., & Thorén-Jönsson, A-L. (2009). What do people with disabilities desire from their personal assistants? Unpublished manuscript.

II. Roos, J. M., Thorén-Jönsson, A-L., & Hjelmquist, E. (2009). What do people with disabilities desire from their service organisations of personal assistance? Unpublished manuscript.

III. Roos, J. M., & Hjelmquist, E. (2009). Arranging home-based personal assistance through private or public service providers: How satisfied are consumers? Unpublished manuscript.

IV. Roos, J. M., Hjelmquist, E., & Steen-Carlsson, K. (2009). Swedish personal assistance; provided according to needs or according to service provider? Unpublished manuscript.
Date of Defence: 2009-03-13
Disputation: Fredagen den 13 mars 2009, kl 14.00, F1, Psykologiska institutionen, GU
Degree: Doctor of Philosophy
Publication type: Doctoral thesis
Series/Report no.: Doctoral Dissertation
Keywords: personal assistance
public reform
customer satisfaction
service quality
Abstract: Background: Swedish personal assistance for people with severe disabilities became a legal right in 1994. The support is completely financed by the government and with a few exceptions transferred to External assistance providers (EAPs). There are three types of EAP; the municipality (i.e. public providers), private firms and user-cooperatives. An EAP is the formal employer of the user’s personal assistants and supports the user with a wide range of services. Different EAPs have different perspe... more
ISBN: 978-91-628-7725-5
ISSN: 1101-718X
Appears in Collections:Doctoral Theses / Doktorsavhandlingar Psykologiska institutionen
Doctoral Theses from University of Gothenburg / Doktorsavhandlingar från Göteborgs universitet



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