The Importance of Utility within Information Systems
Abstract
This candidate thesis is written with the purpose to develop knowledge about utility and to
understand utility in information systems.The actual problem we faced was to understand if a system
provided the right kind of functionality for its users and also, if the utility provided was sufficient. A
software suite developed by Volvo IT, called Tech Tool allowed us to practice our study and gain
deeper understanding about utility in information systems. The empirical data used in this study
consists of experiences from the respondents, gathered in a semi structured interview. Based on the
empirical data acquired, we were able to understand the issues at hand and also helped us draw
conclusions about further work needed to be done. The general utility provided by Tech Tool is
sufficient in most cases but sometimes, user find it hard to complete their tasks due to errors or
missing information or simply, lack of utility in certain areas. We also found out that usability played
a vital role along with utility to create a usable system. This research was conducted at a Volvo IT
office in Gothenburg.
Degree
Kandidatuppsats
Bachelor thesis
View/ Open
Date
2008-06-30Author
Albinsson, Johan
Jansson, Henrik
Keywords
Utility
Usability
Functionality
Usefulness
Human-Computer Interaction
Interaction Design
Series/Report no.
Report/IT University of Göteborg
2008-008
Language
eng