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Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service Encounter
(2022-01-14)
We increasingly live in a world where human and digital work and activities are intertwined in so-called digital networks, which implies changes to the skills demanded by human labour. Traditionally, the professional ...
Plug & Play? Stakeholders’ co-meaningmaking of gamification implementations in workplace learning environments
(2023-01-12)
This dissertation discusses the implementation process of gamification in organisations’ workplace learning environments, focusing on four stakeholder groups: Administrators, Leaders, Providers and Users. These stakeholder ...