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Deadweight or Turbokick? On support for line management and the implementation of change.
(2000)
Change is easy to decide upon and to plan, but hard to implement. This paper deals with the paradox that despite the most favourable conditions, such as consensus and abundant resources, the outcome of all the efforts is ...
Stiff surprise - coping with surprising discoveries in product development processes
(2001)
An incident in a product development project is analysed to see how participants cope differently with surprising situations. This generates cognitive variety in the project team which means that the situation is complex ...