Noting the widespread use of virtual communities for interacting with customers, this thesis explores the role of virtual communities for involving distributed customers in packaged software development (psd) and the ...

This thesis investigates the use of Business Process Reengineering (BPR) as a change approach in the Pharmaceutical Industry. The pharmaceutical industry is undergoing profound changes. New opportunities, e.g. in the field ...

Software Process Improvement (SPI) is a systematic approach used to improve the capabilities of software organisations. One basic idea in SPI is to assess the organisations’ current practice and improve their software ...

Both the issues of “knowledge management” and “mobility” have received much attention recently. The interest in these issues is often motivated by the fact that work, in many organisations, has become “knowledge intensive” ...

This thesis describes and analyzes how the online newspaper genre has evolved since its inception on the Internet in the mid-nineties. The overall research question is: What characterizes the online newspaper genre evolution? ...

Distance Education (DE) is the centre of attention for many educational organisations and recently many innovative examples of flexible educational designs that make use of the new information and communication technologies ...

The thesis is a collection of five papers that approach networking from the perspective of “the New Informatics.” Networking is a kind of working practice that typically is concerned with knowledge or service work, carried ...

This thesis is about designing information technology to support communicative work. The thesis has a theoretical focus, informed by two empirical studies, but the aim is not to formulate a grand theory, but rather to find ...

Designing the new intranet is about exploiting web technology in an organisational context so that the users can better utilise the intranet from a knowledge management perspective. This means to take advantage of the ...