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Community-based customer involvement for improving packaged software development
(2004)
Noting the widespread use of virtual communities for interacting with customers, this thesis explores the role of virtual communities for involving distributed customers in packaged software development (psd) and the ...
Competence Systems
(2002)
Today, more and more organizations rely upon the competencies of their staffs. This increasing reliance on competence has triggered many organizations to implement competence systems in order to support staff allocation ...
Flip Zooming. The Development of an Information Visualization Technique
(2000)
This thesis describes the development of a Focus+Context information visualization technique called Flip Zooming. Based on two initial examples of the technique, the work reported here expands the description and functionality ...
BPR in the Pharmaceutical Industry
(2003)
This thesis investigates the use of Business Process Reengineering (BPR) as a change approach in the Pharmaceutical Industry.
The pharmaceutical industry is undergoing profound changes. New opportunities, e.g. in the field ...
IT in Healthcare - Artefacts, Infrastructures and Medical Practices
(2000)
Globally, health care is making huge investments in information technology. Several studies illustrate that IT implementations have been fraught with problems. Everywhere, the problems appear to be similar, irrespective ...
Breaking the Screen Barrier
(2000)
This thesis is based on an important development in human-computer interface design: the move from primarily screen-based interfaces – based on the Windows-Icons-Menus-Pointer (WIMP) and Graphical Users Interfaces (GUI) ...
Software Practice Improvement
(2002)
Software Process Improvement (SPI) is a systematic approach used to improve the capabilities of software organisations. One basic idea in SPI is to assess the organisations’ current practice and improve their software ...
Mobile Knowledge
(2000)
Both the issues of “knowledge management” and “mobility” have received much attention recently. The interest in these issues is often motivated by the fact that work, in many organisations, has become “knowledge intensive” ...
e-ducation
(1999)
e-ducation is a study of information technology use in higher education. The aim of the research is to improve educational practice with information technology. The modern educational system was developed to teach the ...
From Workflow to Conversation
(1997)
This thesis is about designing information technology to support communicative work. The thesis has a theoretical focus, informed by two empirical studies, but the aim is not to formulate a grand theory, but rather to find ...