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SERVICE RECOVERY A Study of the Complaint Handling Process at Hotel Gothia Towers
(2005)
The expansion of the service sector has resulted in an increased variety in
customer demand as well as provided supply. Consequences of these
developments are less predictable customer wants and needs, increased
requirements ...
The Mobile Destination - The use of mobile services in tourism destination development
(2006)
Mobile services are a relatively new phenomenon and provide a great opportunity to the tourism
industry. The information technology within the tourism industry is under constant development
and self-service technologies ...