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SERVICE RECOVERY A Study of the Complaint Handling Process at Hotel Gothia Towers
(2005)
The expansion of the service sector has resulted in an increased variety in
customer demand as well as provided supply. Consequences of these
developments are less predictable customer wants and needs, increased
requirements ...
Are We Entering a Lucrative Market? A case study on resources and capabilities role for a start-up’s market entry and future success
(2014-12-15)
Background and Problem: Mymo is a new start-up formed in the year of 2013 and has recently entered the transportation and logistics industry with its IT-solution. For an entrepreneurial team the essential action is to enter ...
The Mobile Destination - The use of mobile services in tourism destination development
(2006)
Mobile services are a relatively new phenomenon and provide a great opportunity to the tourism
industry. The information technology within the tourism industry is under constant development
and self-service technologies ...
Are We Entering a Lucrative Market? A case study on resources and capabilities role for a start-up’s market entry and future success
(2014-12-08)
Background and Problem: Mymo is a new start-up formed in the year of 2013 and has recently entered the transportation and logistics industry with its IT-solution. For an entrepreneurial team the essential action is to enter ...