Browsing Master theses by Subject "Satisfaction"
Now showing items 1-5 of 5
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Airport Service Quality, Satisfaction and Loyalty Membership - The case of Keflavik and Landvetter Airports
(2010-06-02)This study is based on previous research on service quality, satisfaction, loyalty membership and the management of airports. Airport operators aim to please different passenger segments by offering revenue generating ... -
Enhancing Digital Capabilities within the Manufacturing Sector; How can Volvo Group´s supplier portal be change to be made more usable and better fit the needs of its users?
(2016-09-27)This study has aimed to investigate how Volvo Group’s Supplier Portal could be made more usable and better fit the needs of its users. The study was carried out in order to increase the knowledge of how the Usability of a ... -
Online customer experience, satisfaction and repurchase intention for online clothing retailing
(2017-06-30)Purpose – The purpose of this study is to describe and analyze the factors of online customer experience and test their effect on satisfaction in an online clothing retailing context. Additionally, the purpose is test the ... -
Open Banking Loyalty A qualitative study on customer loyalty in retail banking.
(2020-06-23)Purpose: This paper investigates how open banking is thought to influence customer loyalty in a retail banking context. The study is limited to the established banks on the Swedish market and aims to illustrate how banks ... -
Sponsorship within eSports: Examining the Sponsorship Relationship Quality Constructs
(2015-07-08)Abstract Little research has been conducted towards eSports, and even less in examining the relationship between eSport entities and sponsorship. Sponsorship within eSports has seen a vast increase in recent years, bringing ...