Browsing Master theses by Author "Zandhers, Elvira"
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HELLO, HOW CAN I HELP YOU? THE FUTURE OF CUSTOMER SERVICE IN SWEDISH SERVICE COMPANIES
Lindberg, Carl; Zandhers, Elvira (2018-08-02)Continuous developments within digital services have disrupted the power balance between consumers and suppliers, and consumers have more power than ever before. As customer experience has become one of the most important ...