Browsing Master theses by Author "Yang, Jiao"
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Improve Customer Engagement by Implementation of Service Robot - A case study in collaboration with Husqvarna Group
Yang, Jiao; Liao, Xiaojuan (2021-07-08)Background and Purpose: Customer engagement has strategic importance for firms since it enhances the performance of the firm in various aspects. Nowadays, firms are employing advanced technology to increase customer ...