Browsing Master theses by Author "Paas, Anne-Charlotte"
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“I expect to get free shipping”
Paas, Anne-Charlotte; Melin Oscarsson, Rebecka; Dimitrova, Simona (2018-07-03)Online shopping is today a very popular way of purchasing goods in Sweden, and two out of three Swedes are actively shopping online. When purchasing goods from a web shop, one important part of the process involves the ...