Browsing Kandidatuppsatser Företagsekonomiska institutionen by Subject "Call Center, Capacity Planning, Peak, Scheduling, Telephone Banking"
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Kartläggning av kundinflöde - En fallstudie om schemaläggning på en svensk telefonbank
(2019-06-20)The banking industry is currently going through a big change where the traditional bank branches shut down in favour of meetings on digital platforms. In today's society, customers require fast service with high flexibility ...