| dc.description.abstract | Fluctuations in health conditions are widespread among university students in Sweden. It is
well established in literature that at least students' mental health is not completely under
control. The student health care is a type of support system within Swedish universities to
increase university students' opportunities. This study aims to investigate how the current
student health care in Swedish universities can be improved through digital health care, by
examining Swedish university students’ needs and expectations for digital health care service.
In this context, Capio Go will be used to exemplify the concept of digital health care and
therefore, digital health care service is defined as the Capio Go solution in this research. With
a qualitative research approach, semi-structured interviews were conducted to gain in-depth
information from 12 students at different universities in Sweden, using thematic analysis.
From the results, it was found that there are three major areas for improvement in today’s
student health care which are (1) advertisements through information and communication
about the service to the students, (2) current resources available at the student health care are
not sufficient enough to support students, and (3) the student health care can be improved by
a digital health care service which also means offering a variety of services, including options
for students that are not yet available for them. The four following major needs for a digital
health care service among Swedish university students were found; (1) Fast & Efficient
health care, (2) To feel cured, (3) Tailored treatment, and (4) Professional treatment. Last but
not least, the four following major expectations for a digital student health care service
among Swedish university students were found: (1) General health care, (2) Competent &
legitimized personnel, (3) Convenience and (4) Similar to alternative digital health care
services. The findings indicate that there is evidence and potential for the student health care
to be improved by introducing a digital health care service to the university students in
Sweden. | en |
