The Effects of Supply Chain Digitalisation on Value Co-Creation - An exploratory study about digitalisation in global supply chains and how it affects value co-creation

Abstract

The transition from traditional to digital supply chains could change our present understanding of global supply chains and how value is created. Despite various efforts to explore the potential of digitalisation on global supply chains and SCM, little research has focused on supply chain digitalisation in relation to the aspect of value. Based on this, the aim of this study is to provide a deeper understanding of the utilisation of digitalisation within the field of SCM by documenting how this is addressed and the effects of digitalisation of global supply chains on value co-creation. This is done through a qualitative multiple case study involving six case companies either having the role of focal firms or service providers, and data was collected through semi-structured interviews with twelve respondents. The findings show that supply chain digitalisation is addressed differently and affects value co-creation positively by enhancing value propositions, supporting the application of knowledge and skills, and becoming a constituent of resource integration. Furthermore, supply chain digitalisation improves SCM, and its benefits extend beyond the individual firm. This study contributes to the literature by providing a conceptual framework and a better understanding of the effects of digitalisation in global supply chains by adopting a value co-creation perspective.