Service level - A matter of workload or competence? A study at the Customer Service Department of a global and world leading engineering business
Degree
Student essay
View/
Date
2014-07-01Author
Genberg, Carl-Anton
Özaksel, Gürcan
Keywords
Service level
workload
competence
competence management
change
change management
Series/Report no.
Management & Organisation
14:15
Language
eng