This article addresses the gap in knowledge about how new digital technology affects decision making and social caseworkers’ professionalism. The aim is to enhance the understanding of how digital discretion—as a result ...

The discretion of street-level bureaucrats is increasingly affected by public sector digitalisation. The aim of this study was to provide a scoping review with “state of the art” of research about information and communication ...

Competition in the Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industry is increasingly moving from being motivated by cost savings towards strategic benefits that service providers ...

The purpose of this article is to suggest commons-based peer-production as a form of work that can help bridge the gap between research and practice in LIS. The research design is based on two in-depth and longitudinal ...

This study aims to develop a theoretical and analytical approach for studying discretion, automated decision-making (ADM) and the consequential public values. This is achieved through our proposed approach, an overview ...