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Helpdesking: Knowing and learning in IT support practices
(2015-04-01)
The background of this doctoral thesis is an interest in work achievement over extended time periods in specialized and technology-infused workplaces. Globalization, digitalization and increased focus on customer services ...
Formulating knowledge: Engaging with issues of sustainable development through academic writing in engineering education
(2014-10-09)
Given that knowledge in society is increasingly shaped by textuality and dependent on texts, higher education holds a special responsibility for
introducing and guiding students into text practices contingent on disciplinary ...
Assessing writers, assessing writing: A dialogical study of grade delivery in Swedish higher education
(2019-05-10)
Assessment feedback has been discussed as an important resource for providing students with a sense of their current performance relative to institutional expectations and with the information needed to close apparent gaps. ...